Emotional Intelligence: How to Get Smarter About Feelings

We all deal with ups and downs in work and life. By increasing your emotional intelligence, you can get a handle on emotions and improve relationships.

We constantly swim through a stream of emotions, whether we notice them or not.

I’ve had days when I’m oo-ey-goo-ey loving as I watch a mommy otter swimming on her back while holding her baby on her tummy. Then I listen to a high-tempo song and find myself dancing on a chair: excitement. Then my kid comes running in telling on her little brother’s escapade with the toilet paper. I can feel the red, heavy annoyance rising in me. Then I get a snappy email from a coworker about how what I am asking him to do will cost him an arm and a leg, when really it’s not that big of a thing. Big, fat frustration hits.

All of these emotions can occur within minutes of each other. It’s hard when little triggers like these have such big effects on our current state.

According to the book Emotional Intelligence 2.0 by Travis Bradberry, two-thirds of us are unable to accurately identify our emotions. What’s worse, many of us let ourselves be controlled by our emotions—our boats are guided by the current.

What is emotional intelligence?

Emotional intelligence is the ability to recognize and understand emotions in ourselves and others and express them in socially appropriate ways. The higher your emotional intelligence, the more effective you can be at work, in relationships, as a parent, and every other arena in your life.

“I am cold and have butterflies in my stomach. I have that uneasy feeling in my stomach. I am nervous for the presentation I am giving in front of potential clients. If only there was a way to get out of this.”  

This was my dilemma every time I had a presentation coming up, even though I’ve done them many times previously. I’ve come across people who are rude, challenging, or simply uninterested. The fear of humiliation is always there. Here’s how I handle it now:

I know I cannot answer every question. That’s simply not the nature of my position. People are understanding of getting back with questions. I will be fine. I know I am nervous, it’s natural. I will face this head on and feel relieved in no time. I will just take a few deep breaths to calm myself.”

Sometimes, that’s all it takes to avoid any conflict caused by heightened emotions. Heard of or seen people being catty to others because of issues completely unrelated to the people they are interacting with? That is what emotional intelligence is about.

The self-talk above contains the four parts of an emotional cycle: emotion identification, situation assessment, emotion regulation, and appropriate emotional expression. As you become more aware of each part,  you increase your emotional intelligence—and ultimately improve your relationship with yourself and others.

Wait, what just happened?

We all deal with ups and downs in work and life. By increasing your emotional intelligence, you can get a handle on emotions and improve relationships.

How you interpret situations directly affects how you respond to them emotionally.

Instead of focusing on I know I cannot answer every question. Business is my expertise, not programming. People are understanding of getting back to them later with answers,” I could have reminded myself of my lack of knowledge in software development. I could overestimate clients’ expectations of my knowledge base. I could have focused on what my colleagues would think of me if I messed up something.

Sometimes, unfortunately, you interpret so quickly, you may not even realize it happened. In these cases, it’s important to take the time to re-evaluate the event. “Huh, I totally took that comment to be a direct poke at me, but he may have meant it a different way.” Instead of making assumptions (“He called me out during the last presentation, I have to be extra watchful of what I say this time,”) adding to the anxiety around the presentation.

Rules of thumb

I’ve shared a mix of responses I’ve played in my head in the past. Think of all your relationships when applying these rules: friends, husband, children, colleagues, superiors, employees, siblings, parents, other parents, etc.

Emotional do’s

  • DO see the bigger picture; broaden your perspective. “Is her comment really going to matter for this project as a whole?”
  • DO shift from me to us. “Ok, yes, her behavior was uncalled for, but why did she feel the need to do it?  What shifted her mood in this direction? Perhaps I need to talk to her about her day.”
  • DO ask yourself why. “Why is this getting under my skin? Because I care about what she says about me to my boss. Why am I worried about what she says about me to him? What if he believes her? It will affect his perception of me, my confidence, and my skills. Why do I think he will believe her? Because they have been working together for a lot longer. On and on. Be your own emotional investigator.

Emotional don’ts

  • DON’T limit interpretations to all bad or all good. “Ugh, that dinner was awkward and awful.  I shouldn’t have gone.” vs “Wow, that was a bit awkward, but at least it set light to deeper conversations we wouldn’t have had otherwise.”
  • DON’T conclude that another’s behavior or mood is in direct response to you and/or your actions.  “Why is she short today?  I must have said something to make her angry.” vs “I wonder why she is short today. Maybe I will just try to stay out of her way until she knocks it out of her system.”
  • DON’T magnify negative events in your life and discount positive ones. “I always have bad luck with people. They always let me down. They never end up being open and honest. I will never be able to trust people.” vs “I’m blessed to know many people. My relationships have taught me a great deal about myself. I tend to have very high expectations and get heart-broken, so I will work on setting better expectations on others.”
  • DON’T conclude that what you feel must be the truth and that it’s permanent. “I totally failed that presentation. I suck at my job. Those clients will never work with us again. I’m a total failure.” vs “That presentation did not go the way I want. I could have prepared better/handled it better. I feel like a failure, but I know I will overcome this and people will forget how bad the presentation was.” 

Digging deeper

Emotions come with physical symptoms, which could help you identify the emotions you’re feeling. Find a place to sit in quiet and mentally scan your body. Pinpoint what you are feeling physically, and use those symptoms to narrow down to specific emotions.

Remember, we often feel multiple emotions at once. Don’t be surprised to find contradicting emotions. Here are some emotional combinations I’ve felt before: envious and happy, relieved and proud, ashamed and angry, disgusted and compassionate, etc.

Question and journal about why you think you feel these emotions. If you feel comfortable enough with someone (such as a therapist, spouse or friend), use them to bounce back ideas and theories.

Leland Beaumont’s charts below help show where emotions stand. Although the position of emotions may vary person to person, this chart gives you an idea of what you’re dealing with. Identifying these feelings help you better evaluate your responses to them.

EmotionalCompetency.com © 2005-2009 by Leland R. Beaumont.

EmotionalCompetency.com © 2005-2009 by Leland R. Beaumont.
EmotionalCompetency.com © Leland R. Beaumont.

Holding on to your venom

The more difficult part of emotional intelligence is rising above your spontaneous emotional responses. The ability to monitor and modify or delay  responses in the midst of emotional chaos is what sets emotionally intelligent people apart. It also leads to more effective communication and better outcomes.

Strategies to soothe emotions

  • Positive self-talk. “You are way above this crazy drama. Be an example. How would [the person I look up to] handle this?”
  • Visualize yourself in a positive experience.  
  • Deep breathing.

When emotions are intense and need more than soothing, the better strategy is to pull away and shift your attention to things that are interesting to you.

Strategies to shift emotions

  • Watch a funny movie or TV show (e.g., “Sex and the City”)
  • Listen to a favorite comedian’s routine (Jimmy Fallon)
  • Read a funny book or magazine (Oprah Magazine)
  • Listen to energizing music (Shakira on Pandora)
  • Call a friend
  • Exercise (Zumba)
  • Sing along to music (Celine Dion)

Express emotions appropriately

Just as you have choices about how to interpret an event, you also have options about how to express those feelings you experience.

Ask yourself:

  • What are my options for expressing my feelings?
  • What are the consequences of each option for me?
  • What are the consequences of each option for others?
  • What result am I hoping for?
  • What do I want to do?
  • What if I do nothing?

Do you let your emotions get the better of you? Here's a little introduction to emotional intelligence, and how you can better interpret feelings for improved relationships.

Communication of your expectations is sometimes the best way to express your emotions appropriately. Use the following sentence structure as a reference:

I feel——(angry, sad, frustrated), when you——-(behavior: like put me down) because—–( reason: it hurts my feelings). I would appreciate it if you —-( treat me with respect).

I often use this with my husband and kids. It has saved me lots of misunderstandings and ill feelings with my husband, because it sheds light on where misunderstandings/assumptions occurred.

I also make sure to express my emotion and why I think I am feeling it to my kids, because I remember as a child being so confused as to why my mom was behaving the way she was. When I react to my emotion, I look into my kids’ eyes and see that same confusion in their eyes. And expressing what I am going through (and why) helps them understand the situation better.

Don’t fall into the trap of allowing automatic responses to your constant stream of emotions. Take time to understand your feelings. And take appropriate steps to manage them. With higher levels of emotional intelligence, you will improve your relationship with others, and most importantly, yourself.

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