Pottery Barn Kids Responds to My Pee Post

by Love, Play 8 Comments

Loyal readers may recall my post from last week about how my potty-training kiddo took a big ol’ wee while we were shopping at Pottery Barn Kids (and how we ran out rather than do the right thing and tell someone/clean it up). I wrote a sincere letter of apology to the store, more as a confession than an actual letter that I thought they would read.

I was wrong. They totally read it!!!

How do I know? Well, tonight I received the most gracious response from PBK’s PR person, as well as a lovely comment from the general manager (of the actual store where the peeing took place). If you could’ve seen how red my face got as I saw these two emails … fortunately Hubs was the only witness. He thinks I’m a nut.

Here’s a little excerpt from PR lady Sarah’s email, demonstrating PBK’s very kind attitude toward pee-and-run parents such as myself:

On a daily basis I read a lot of blog posts mentioning Pottery Barn Kids, but today when I read your confession on WMAG it made me giggle. While I am not a parent yet, I can only imagine how you felt, but I want you to know that you shouldn’t feel embarrassed whatsoever, especially in our store! If/when it happens to me, I’ll probably react the exact same way. These things happen and it’s absolutely okay, we totally understand.

How nice is that? And to make me feel even less terrible about the whole incident, the store’s general manager wrote this in the comments section of my post:

Susan, can not stop laughing this is great. My grandson is 2 1/2 and we are doing the potty training thing and he went on the the slide in pre-school. It was his first day and he made a great impression. Not to alarm you even more but I am the General Manager at this store and this happens more than you may think. You and your daughter are more than welcome to come back any time and be my special guest. Apple juice I love it, I will have to use that one the next time my little guy slips up. Wishing you a wonderful fun filled day. Please stop by and visit after all we are a Kids Store. Cheers Debra

Aw, geez. It sure is nice to have a blog sometimes. Suddenly stores are welcoming you and your accident-prone child with open arms. Next time you shop at Pottery Barn Kids, you can rest assured knowing they won’t hate you if your kid does something embarrassing.

Susan Wenner Jackson

Susan Wenner Jackson is the cofounder and editor of Working Moms Against Guilt. She lives in her hometown of West Chester, Ohio, with her husband, two children, and their dog.

8 Comments

  1. Believe it or not, the same thing happened to me a few years ago, in a Pottery Barn Kids, and we responded the same as you. Don’t think it ever happened in another store in quite the same way. Must be something about that store that makes kids go…

  2. I loved the original post of the pee-pee story and love this follow up. Makes me think of that guy that used to say “And now….the rest of the story!”
    I love Pottery Barn Kids and while my twins have not had the pleasure of dribbling in their floor, one of mine almost did at their Galleria location in St. Louis and I made a mad dash for the bathroom. Just in time!

  3. Love it! What a great story. I have a 2 1/2 year old and can totally relate.

  4. One thing that I’ll never understand is why stores that are located in malls don’t have restrooms! It is so hard to get your little ones to the restroom 10 miles away. I wish stores that were geared toward kids, would at least let you use their employee restroom if you need to. I have had this happen once when shopping at an outlet mall. My DD would not have made it to the main restroom. A gracious employee saw our plight and offered to sneak us into the employee restroom. What a relief that was!

    ~ Lacie

  5. That is so sweet! I love a good customer service story. My little guy is only 8 months old but I expect we’ll have some crazy times like this in our future.

  6. This makes me want to shop there even more!

  7. I love it that they responded. 🙂

  8. Their customer service is impeccable, so I am not surprised by their response. I’m glad that they were so gracious with you.

    By the way, the Pottery Barn Kids I go to in McLean, VA, has a bathroom in it.

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